Cost of Products
All product prices are displayed in pounds sterling. Additional costs may include special engraving, as mentioned in our engraving section. These additional charges will be specified before order completion. Changes to products will be advised to customers before delivery.

Payment
Our online shop accepts payment via Paypal. Orders outside of the online shop can be paid for by card over the phone or by visiting our showroom if you are more local to us.

Delivery
Five Star Trophies will make every effort to deliver all products on specific dates by using our reliable couriers and Royal Mail where appropriate. We aim to dispatch orders within 5 working days depending on the size and complexity of the the order but we will advise. If your order is urgent then please make us aware of your event date and we can advise.

Warranty & Damages
Five Star Trophies warrants that all products are of satisfactory quality. If any product is damaged on delivery, please notify us ASAP as we will do our best to replace any damaged items as soon as possible. Please note, Five Star Trophies cannot take responsibility for claims of damage after 48 hours of delivery.

Engraving
Wording/text to be sent in by customers via email or by using the contact page on our website. Engraving errors due to incorrect information sent by the customer will incur a charge if engraving has to be repeated.